polite

Bug Investigation — The tech lead

Situation

Where
At your desk
Who
You and the tech lead
Goal
To investigate and report on a bug.

Conversation

B

ninshoukinoudeeraagadeteiruyoudesu. gen'inhawakarimasuka.

It looks like the authentication feature is throwing an error. Do you know the cause?

A

ima, roguokakuninshiteimasu. sukoshiomachikudasai.

I'm checking the logs now. Please wait a moment.

A

rookarudehasaigendekimasendeshita. honbandakenoyoudesu.

I couldn't reproduce it locally. It seems to be production-only.

B

deha, honbannoroguomousukoshikuwashikumitemimashou.

Then let's look at the production logs in more detail.

A

shouchishimashita. wakarishidai, houkokushimasu.

Understood. I'll report as soon as I find out.

Vocabulary

eraa

error

エラーが出る = "an error occurs."

gen'in

cause

原因を調べる = to investigate the cause.

rogu

log

ログを確認する = to check the logs.

saigensuru

to reproduce

再現できない = "cannot reproduce."

honban

production

The live environment.

shidai

as soon as

分かり次第 = "as soon as I find out."

Grammar

Plain form + ようです

It seems: エラーが出ているようです.

Verb stem + 次第

As soon as: 分かり次第報告します.

Cultural Notes

Facts before blame

During investigations, focus on logs and reproduction, not who caused it.

Report progress

分かり次第報告します keeps the 報連相 loop closed.

Quiz

What does "エラー" mean?

What does "原因" mean?

What does "ログ" mean?

What does "再現する" mean?

What does "本番" mean?

What does "〜次第" mean?