JapanLingo

JapanLingo Support

Need help with JapanLingo? We’re here to help.

Contact

Please include the email address on your JapanLingo account, your device (Android or iPhone), and a short description of the problem.

Account Help

Sign-in problems
Password or account access
Account deletion — you can request it on the Delete Account page

Subscription Help

Monthly and yearly subscriptions
Restore Purchases
Manage or cancel subscriptions

Restore Purchases

If you already subscribed but the app does not show your subscription (for example on a new phone or after reinstalling), open the app’s subscription screen and tap Restore Purchases. Make sure you are signed in to the same Google Play or Apple account you used to buy the subscription.

Manage or Cancel a Subscription

Subscriptions are billed and managed by the app store, so you manage or cancel them in your store account:

Google Play — Play Store → profile icon → Payments & subscriptions → Subscriptions → JapanLingo.
App Store — Settings → your name → Subscriptions → JapanLingo.

Deleting the app or your JapanLingo account does not cancel an active subscription.

Technical Support

App loading problems
Lesson or progress issues
Purchase or restore issues
Bug reports

Email csjotlab@gmail.com and we’ll get back to you.